T38Fax - Notice history

All systems operational

Operational

Inbound Calling - Operational

Inbound Toll-Free Calling - Operational

Operational

Outbound Calling - Operational

Outbound Toll-Free Calling - Operational

VPN - Operational

Operational

User Portal - Operational

Signup Portal - Operational

Operational

Phone Support - Operational

Ticketing System - Operational

Helpdesk - Operational

Notice history

Jul 2022

No notices reported this month

Jun 2022

Inbound calls are not connecting
  • Resolved
    Resolved

    All services are operating normally, and we are shifting our efforts to root cause analysis.

  • Update
    Update

    Incoming service was restored around 8:06 AM. We are monitoring performance closely before declaring the issue resolved.

  • Investigating
    Investigating

    We are currently investigating an issue preventing inbound calls from connecting.

Some customers see packet loss to some of our servers
  • Resolved
    Resolved

    Issue has been identified and a fix has been implemented.

  • Investigating
    Investigating

    We are currently investigating this incident.

May 2022

[T38Fax] Scheduled Maintenance - Infrastructure Upgrades - 30 May 2022 @ 2AM (EDT)
  • Completed
    May 30, 2022 at 10:23:55 AM
    Completed
    May 30, 2022 at 10:23:55 AM

    Maintenance has completed successfully. New outbound calls, registrations and re-registrations failed to establish for approximately 5 minutes beginning 04:23 AM EDT. Most new incoming calls failed to establish between 04:23 AM to 04:54 AM, exceeding our predicted duration but still falling within the maintenance window. No other production impact was observed.

  • Update
    May 30, 2022 at 6:00:01 AM
    In progress
    May 30, 2022 at 6:00:01 AM

    Maintenance is now in progress

  • In progress
    May 30, 2022 at 6:00:01 AM
    In progress
    May 30, 2022 at 6:00:01 AM

    Maintenance is now in progress

  • Planned
    May 30, 2022 at 6:00:00 AM
    Planned
    May 30, 2022 at 6:00:00 AM

    T38Fax engineers will be carrying out the next in a series of hardware and software upgrades overnight to add further scaling and resiliency to our Power-T.38 SIP trunking service.

    The maintenance will begin at 2 AM (EDT) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls (both in progress calls and new call setups) for not more than 5 minutes, once during this maintenance.

[T38Fax] Scheduled Maintenance - Infrastructure Upgrades - 23 May 2022 @ 2AM (EDT)
  • Completed
    May 23, 2022 at 8:28:32 AM
    Completed
    May 23, 2022 at 8:28:32 AM

    Maintenance has completed successfully. New calls, registrations and re-registrations failed to establish for approximately 1 second at 3:26:58 AM EDT. No other production impact was observed.

  • In progress
    May 23, 2022 at 6:00:01 AM
    In progress
    May 23, 2022 at 6:00:01 AM

    Maintenance is now in progress

  • Planned
    May 23, 2022 at 6:00:00 AM
    Planned
    May 23, 2022 at 6:00:00 AM

    T38Fax engineers will be carrying out the next in a series of hardware and software upgrades overnight to add further scaling and resiliency to our Power-T.38 SIP trunking service.

    The maintenance will begin at 2 AM (EDT) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls (both in progress calls and new call setups) for not more than 5 minutes, once during this maintenance.

[T38Fax] Scheduled Maintenance - Infrastructure Upgrades - 16 May 2022 @ 2AM (EDT)
  • Completed
    May 16, 2022 at 7:46:56 AM
    Completed
    May 16, 2022 at 7:46:56 AM

    Maintenance has completed successfully. New calls, registrations and re-registrations failed to establish for approximately 25 seconds at 2:36 AM EDT. No other production impact was observed.

  • In progress
    May 16, 2022 at 6:00:01 AM
    In progress
    May 16, 2022 at 6:00:01 AM

    Maintenance is now in progress

  • Planned
    May 16, 2022 at 6:00:00 AM
    Planned
    May 16, 2022 at 6:00:00 AM

    T38Fax engineers will be carrying out the next in a series of hardware and software upgrades overnight to add further scaling and resiliency to our Power-T.38 SIP trunking service.

    The maintenance will begin at 2 AM (EDT) and take up to 4 hours, completing by 6 AM at the latest. We do anticipate a brief interruption of calls for not more than 5 minutes, once during this maintenance.

[T38Fax] Scheduled Maintenance - Infrastructure Upgrades - 9 May 2022
  • Completed
    May 09, 2022 at 7:47:17 AM
    Completed
    May 09, 2022 at 7:47:17 AM

    Maintenance has completed successfully without production impact.

  • In progress
    May 09, 2022 at 5:00:01 AM
    In progress
    May 09, 2022 at 5:00:01 AM

    Maintenance is now in progress

  • Planned
    May 09, 2022 at 5:00:00 AM
    Planned
    May 09, 2022 at 5:00:00 AM

    Just a reminder that T38Fax engineers will be carrying out a series of hardware and software upgrades overnight to add further scaling and resiliency to our Power-T.38 SIP trunking service.

    No production impact to any customer services are expected.

[T38Fax] Emergency maintenance tonight to fix regression (UPDATE without SDP)
  • Completed
    May 04, 2022 at 7:55:00 AM
    Completed
    May 04, 2022 at 7:55:00 AM

    Maintenance has completed successfully.

  • In progress
    May 04, 2022 at 5:00:01 AM
    In progress
    May 04, 2022 at 5:00:01 AM

    Maintenance is now in progress

  • Planned
    May 04, 2022 at 5:00:00 AM
    Planned
    May 04, 2022 at 5:00:00 AM

    T38Fax engineers will be applying a vendor hot-fix to restore proper handling of SIP session timers. We have detected a small number of premature session terminations due to a regression in how we respond to an UPDATE without SDP, introduced in a previous maintenance.

    No production impact is expected.

May 2022 to Jul 2022

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